Perdue, Brandon, Fielder, Collins and Mott L.L.P.
  • Call Center
  • Houston, TX, USA
  • $11.00
  • Hourly
  • Full Time

PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a full-time team member for our Collections Department to assist in the collection of delinquent property tax accounts through varying communication methods and possible suit preparation.

Essential Job Functions

  • Receive high volume of inbound phone calls
  • Make outbound calls to account owners
  • Track correspondence sent, received or requiring further action in account management system
  • Research owner contact information as needed
  • Meet daily, weekly and monthly production objectives
  • Be accountable for call quality, attendance, and adherence to work schedule results

Experience Requirements

  • Previous Office Experience (Required)
  • Experience in a law office, collections environment or tax office (Preferred)
  • Experience in customer service (Preferred)

Educational Requirements

  • High School diploma or equivalent (Required)
  • Some college (Preferred)


      Essential Skills:

  • Strong oral and written communication skills
  • Proficiency in Microsoft Office, specifically Word, Excel and Outlook
  • Ability to meet deadlines, work under pressure and prioritize tasks
  • Strict attention to detail
  • Ability to work independently
  • Strong proficiency at multi-tasking
  • Punctuality and dependability

      Preferred Skills: 

  • Decision-making skills Ability to work independently and make decisions that balance the interests of the firm and the customer
  • Conflict Resolution skills. You need to be able to respond with diplomacy and tact
  • Ability to work under pressure.  
  • Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals

Work Environment

This position involves:

  • Sitting at a computer most of the day
  • Utilizing a headset and being on the phone frequently
  • On the job training
  • Annual performance reviews

Physical Demand

While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, sit, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Perdue, Brandon, Fielder, Collins and Mott L.L.P.
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